Shipping

Lenders will decide how they wish to ship the item. Predominately our Lenders use the Australia Post Express Parcel delivery service. If the item is needed urgently, the Lender may elect to use another method.

Australia Post

Many of our Lenders use the Australia Post Express Parcel delivery service. This is a quick delivery nation wide service. We recommend that all Lenders include a return self-addressed Express Parcel delivery bag so the Borrower can return the item by simply finding a yellow street posting box. Borrowers are charged a flat rate of $14.95 when Australia Post is used. we recommend including the cost of the return parcel in your listed hire price.

More information can be found on the Australia Post website at Australia Post Express Parcel Service.

Free Shipping

Some of our Lenders may elect to provide free shipping. In addition, if the garment is needed urgently they may choose to use a rush courier service.

Shipping

The Volte offers an integrated door-to-door courier service. Many Lenders choose to use this particularly for inter-city transactions.

We have some quick tips below. More information about this service can be found at https://www.sendle.com.

Courier Fees

Lenders and Borrowers each pay a courier fee. The Borrower pays for the item to be delivered and the Lender pays for the item to be returned.

Our courier fees are based on capacity. It is important that you choose the correct package size so we charge the correct fees. Please note the capacity listed in each.

Size Same City National
Shoebox (8L) $9.75 $10.75
Briefcase (20L) $14.75
Carry-on (40L) $18.75
Check-in (100L) $24.75

The Borrower agrees to send the package back in the same size package or smaller than the package size selected by the Lender.

If you are in a non-capital city, you may still be in a city or town covered by the flat rate shipping, please contact us at support@thevolte.com for remote area pricing.

Packaging

Like you, we want your parcel to arrive in perfect condition.

Parcels travel by road in vans and lorries, and are also handled by sorting machines so there will be some knocks and bumps along the way. Good packaging helps keep the contents safe and makes sure everything arrives as intended.

  1. Your packaging materials need to be tough and strong as you want a nice hard shell for your products to travel in.
  2. Seal it shut with strong tape.
  3. Don't be daft and substitute packaging items properly with 'fragile' or 'handle with care' stickers. Machines can't read, and so can't take extra care when sorting.

We recommend Lenders use reusable plastic packaging. Not only is this good for the environment, it will make your transactions cheaper and simpler. Borrowers must return items in the plastic box they receive from the Lender. All items must be packed in a box. Dress bags will not be accepted by the courier and you may still be charged a fee.

You can buy plastic boxes from many retailers including:

Delivery times

It is up to the Lender and Borrower to ensure that items are delivered by the agreed date. We ship to many other locations. Please contact us at support@thevolte.com to find out our shipping times and costs for other locations.

Area Estimated delivery
Same city Same or next business day
Between Sydney, Melbourne, Adelaide, Brisbane 1-2 business days
Perth - Adelaide 3-4 business days
Perth - Sydney/Mebourne 4-6 business days
Perth - Brisbane 6-7 business days

Packing your items

Please ensure that you pack any items carefully. It is important that dresses are packed to reduce the risk of creasing.